Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FluxText ("Company," "we," "us," or "our") governing your access to and use of the FluxText application and backend services (collectively, the "Service").

By downloading, installing, activating, or using the Service, you confirm that you are at least 13 years of age (or the age of digital consent in your country), have read and understood these Terms, and agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not download or use the Service.

2. Service Description

FluxText is a desktop application for macOS and Windows that provides AI-powered text translation and rewriting through global hotkeys and inline trigger mode. The Service routes translation requests through a Cloudflare Workers backend to the Anthropic AI API.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to paid subscribers. Feature availability may vary between plans and platforms.

3. Accounts & Registration

3.1 Free Plan

You may use the Free plan without creating an account. A device fingerprint is generated locally and used to track your usage quota. No email address is required.

3.2 Paid Plans

Subscribing to a paid plan requires providing a valid email address via our payment processor (Paddle). A license key (format: FLUX-XXXX-XXXX-XXXX-XXXX) will be issued and sent to your email upon successful payment.

3.3 Account Security

You are responsible for maintaining the confidentiality of your license key. Do not share your license key with others; it is bound to a single device at a time. If you believe your license key has been compromised, contact [email protected] immediately.

3.4 Device Binding

Each license key may be activated on one device at a time. You may deactivate a device at any time via Settings → Activate → Deactivate, which allows you to activate the key on a different device.

4. License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Download and install one copy of the FluxText application on one supported device per license key;
• Use the application solely for your personal or internal business purposes;
• Access the backend translation API in accordance with the usage quotas of your plan.

This license does not convey any ownership rights in the software. All rights not expressly granted are reserved by FluxText.

5. Prohibited Uses

You agree not to:

• Reverse engineer or attempt to extract source code, algorithms, or trade secrets from the FluxText application or API;
• Share or resell your license key, account credentials, or API access with third parties;
• Circumvent quota limits, rate limits, or license validation mechanisms;
• Automate translation requests in bulk outside of the application's intended interactive use;
• Use the Service to translate content that is illegal, abusive, harassing, defamatory, or that infringes the intellectual property rights of others;
• Probe or attack the backend API, infrastructure, or authentication system;
• Misrepresent your identity or affiliation when contacting support;
• Violate any applicable law, including export control laws and data protection regulations.

6. Subscriptions & Billing

6.1 Plans and Pricing

Prices are in USD and exclude any applicable taxes. We reserve the right to change prices with at least 30 days' advance notice to active subscribers.

6.2 Billing Cycle and Auto-Renewal

Paid subscriptions are billed monthly on the calendar date corresponding to the date you first subscribed. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize us (via Paddle) to charge your payment method on a recurring basis.

6.3 Payment Processing

All payments are processed by Paddle, our Merchant of Record. Paddle handles payment collection, tax remittance, and compliance on our behalf. We do not store your payment card details on our servers. Your use of Paddle is also governed by Paddle's Buyer Terms of Service.

6.4 Taxes

You are responsible for all taxes, levies, or duties imposed by taxing authorities on your use of the Service, excluding taxes based on our income. Paddle, as Merchant of Record, collects and remits applicable taxes on our behalf depending on your jurisdiction.

6.5 Failed Payments

If a payment fails, Paddle will retry the charge according to its dunning schedule. If payment is not received within the grace period, your subscription will be downgraded to the Free plan and your license key will be deactivated. You may resubscribe at any time.

6.6 Plan Changes

You may upgrade from Pro to Max at any time. The price difference will be prorated and charged immediately. You may not downgrade from Max to Pro mid-cycle; the change takes effect at the next billing date.

7. Refunds

We offer refunds under the following conditions:

• First-time subscribers may request a full refund within 24 hours of their first payment if they are not satisfied with the Service.
• Billing errors (duplicate charges, charges after cancellation) will be refunded in full upon verification.

Refunds are not provided for:

• Partial billing periods after cancellation;
• Renewal charges where cancellation was not completed before the renewal date;
• Requests made more than 24 hours after the initial purchase date.

To request a refund, email [email protected] with your order details. Approved refunds are processed within 5–10 business days to the original payment method.

Statutory consumer rights under applicable law — including EU/EEA withdrawal rights — may take precedence over this policy. Paddle, as Merchant of Record, ensures compliance with local consumer protection regulations.

8. Usage Quotas

Character quotas are calculated based on the number of Unicode code points in the input or output text (whichever is greater). Quota resets on the 1st of each calendar month for the Pro plan. The Free plan quota is a lifetime total that does not reset.

When you exceed your quota, translation requests will be rejected until the quota resets or you upgrade your plan. We are not liable for any disruption caused by quota exhaustion.

9. Intellectual Property

9.1 Our IP

The FluxText application, backend software, logos, trademarks, and all associated intellectual property are owned by or licensed to FluxText. Nothing in these Terms transfers any ownership of our intellectual property to you.

9.2 Your Content

You retain all ownership rights to the text you translate using the Service. By submitting text for translation, you grant us a transient, royalty-free license to process that text for the sole purpose of providing the translation result. This license expires immediately once the translation is returned to you.

9.3 Feedback

If you submit feedback, suggestions, or bug reports, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service. We are not obligated to act on any feedback.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Translations will be accurate, complete, or suitable for any particular purpose (including legal, medical, or official documents);
• The Service will be uninterrupted, error-free, or free of viruses;
• Any defects will be corrected;
• The results obtained from the Service will meet your requirements.

You acknowledge that AI-generated translations may contain errors and should not be relied upon for critical communications without human review.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLUXTEXT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• DAMAGES ARISING FROM RELIANCE ON AI-GENERATED TRANSLATION ERRORS;
• SERVICE INTERRUPTIONS OR DATA LOSS.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF FLUXTEXT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow the exclusion or limitation of implied warranties or liability for consequential damages, so the above limitations may not apply to you in full.

12. Indemnification

You agree to indemnify, defend, and hold harmless FluxText and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of or inability to use the Service;
• Your violation of these Terms;
• Your violation of any rights of another party, including intellectual property rights;
• Your violation of any applicable law.

13. Termination

13.1 Termination by You

You may cancel your subscription at any time through Settings → Account → Manage Billing, which opens the Paddle billing portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately and without notice if:

• You breach any provision of these Terms;
• We are required to do so by law or a court order;
• We reasonably believe your use poses a security risk to us or other users;
• You engage in conduct that is harmful, fraudulent, or abusive.

13.3 Effect of Termination

Upon termination, your license to use the software is revoked, and you must uninstall the application. Sections 9 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) survive termination.

14. Dispute Resolution

14.1 Informal Resolution

Before filing a formal legal claim, you agree to contact us at [email protected] and give us 30 days to attempt to resolve the dispute informally.

14.2 Binding Arbitration (US Users)

If informal resolution fails and you are located in the United States, you and FluxText agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.

The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND FLUXTEXT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

14.4 Non-US Users

If you are located outside the United States, disputes shall be resolved exclusively in the courts specified in Section 15 (Governing Law).

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. For users outside the United States, mandatory consumer protection laws of your country of residence may also apply and take precedence where required by law.

Subject to the arbitration clause above, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you irrevocably consent to the personal jurisdiction and venue of such courts.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Notify active paid subscribers by email at least 14 days before the new Terms take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the new Terms, you must stop using the Service and cancel any active subscription before the effective date.

17. Contact

For any questions about these Terms, please contact us:

• Email: [email protected]
• Support: [email protected]

We aim to respond to all inquiries within 5 business days.